Return Policy

Returns and Refunds

 

How To Return An Item

1. Please email service@biffy.com to request a refund and we will assign you an RMA#. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of your purchase.

2. Mail your returned item to:

American Biffy Co.
Returns Department RMA# 
706 Wells Road
Boulder City, Nevada 89005

3. Include in your package a signed letter stating the reason for your return and the original receipt.


Return Shipping

Shipping charges to return the merchandise to us must be prepaid by you. Return shipping charges will only be refunded due to discrepancies and errors of American Biffy Co. We will only refund up to the price of “standard ground/economy” shipping. Upon satisfactory return of the merchandise, your credit card will be credited. Shipping charges (minimum of $6.95) will not be refunded. This policy also applies to "refused" or "return to sender" returns. In case free shipping was applied to your original order, we will charge $6 shipping fee if 50% or more of your order by item count is returned or if your new total falls below $149.00. Please retain a tracking number or shipping receipt of  your return for your records.

Return Exceptions

Some items cannot be returned if they are opened. These include toilet seats, toilet seat bumpers and toilet seat spacers.
Merchandise that has been damaged, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. All orders made with free shipping will have the shipping cost deducted from your refund.